Terms and Conditions


The following terms and conditions apply to contracts that you conclude with us as a supplier, hereinafter referred to as j-p (Marco Janzen – Haselbusch 12 – 22549 Hamburg), via the website www.janzen-pfeifen.de or shop.janzen-pfeifen.de. Unless otherwise agreed, the inclusion of your own conditions that may have been used by you is contradicted.
A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. Entrepreneur is any natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their independent professional or commercial activity.

Conclusion of contract

Subject of the contract is the sale of goods. (See below for special provisions for repairs.

As soon as the respective product is posted on our website, we are submitting an offer to conclude a contract for the online shopping cart system under the conditions specified in the item description and under data protection, right of withdrawal and purchase / shipping. 

The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can use the corresponding button in the navigation bar to call up the "shopping cart" and make changes there at any time.

After calling up the "Order" page and entering your personal data, the order data will then be displayed as an order overview. After submitting the order you will receive the order overview at your email address.

After an individual incoming inspection of your order by j-p, we will send you an invoice including the shipping costs and payment options and conditions.

The contract is concluded when the invoice sent is paid.


The statutory warranty rights apply.

We are liable for culpably caused damage that is attributable to us from injury to life, body or health and for other damage caused intentionally or through gross negligence, insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of the item.
As a consumer, you are requested to check the goods for external transport damage immediately upon delivery and to notify the carrier immediately. Complaints regarding completeness and obvious defects must be reported to us immediately. If you fail to do so, this has no effect on your statutory warranty claims.

Choice of law, place of performance, place of jurisdiction

German law applies. The place of performance for all services from the business relationships with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.
The provisions of the UN sales law expressly do not apply.

Right of withdrawal

Consumers generally have a right of withdrawal.

More detailed information on the right of cancellation can be found in our cancellation policy, which can be viewed on the website.

The right of withdrawal does not apply to consumers who are party when the contract was concluded any Member State of the European Union, whose sole residence and delivery address are at the time the contract was concluded outside the European Union.

Contract language, contract text storage

The contract language is German. We do not save the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser's print function. After we have received the order, the order data, the information required by law for distance selling contracts and the general terms and conditions will be sent to you again by email.
For requests for offers outside of the online shopping cart system, you will receive all contract data as part of a binding offer in writing, e.g. by email, which you can print out or save electronically.

Prices and payment methods

The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button (sales processing / shipping) on our website. They are also shown in our invoice and are to be borne by you in addition, unless free delivery has been promised.

You can only exercise a right of retention if it concerns claims from the same contractual relationship.
The goods remain our property until the purchase price has been paid in full.

In the case of deliveries to countries outside the European Union, additional costs may arise for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs can also arise in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.


Delivery and shipping conditions

In the case of payment with PayPal, the shipment will only be made to the address specified in the PayPal payment receipt, with the exception that no address has been stored.

The delivery conditions, the delivery date and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.

Insofar as you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the item sold during shipment is only transferred to you when the goods are handed over, regardless of whether the shipment is insured or uninsured.

Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved.

The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Severability Clause

The ineffectiveness of individual provisions does not affect the validity of the remaining general terms and conditions.


Conditions of use
The services offered by j-p may only be used by customers who are of legal age and have unlimited legal capacity. The contract language is German. The item to be repaired is the unrestricted property of the customer or the customer has been authorized by the owner to transfer the item for repair.

Repair process

After the items to be repaired have arrived, the customer receives an offer for the repairs to be carried out by email. J-p only starts work after confirmation from the customer. Should further necessary work arise during the repair process, this will only be carried out after a new offer and approval by the customer via email. If a repair is not possible or if a customer rejects an offer, he must bear the costs of the insured return of the pipe (s) or agree to the disposal.

Payment and shipping

After the repairs have been completed, the customer receives an invoice. This is to be paid by bank transfer. Other payment methods are possible by arrangement. The dispatch takes place with DHL the day after receipt of payment, insured up to 500, -Euros. Higher insurance is possible at the customer's request and must be communicated by email or in writing.

Right of withdrawal

 By sending in the pipes, you conclude a contract with j-p. You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of cancellation, you must inform j-p of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. With acceptance of our repair offer, the possibility of cancellation expires as soon as we have started work.


J-p gives a six month guarantee on the work carried out. Damage due to wear and tear, insufficient care or natural signs of age are excluded. If someone other than j-p attempts to remedy the defect, the right to remedy the defect or guarantee expires. Due to damage to the pipe to be repaired during the repair, j-p is only liable in the event of intent or gross negligence.

Severability Clause

The ineffectiveness of individual provisions does not affect the validity of the remaining general terms and conditions.